Frequently Asked online Banking Questions

Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, pay bills and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features and how you can personalize your online banking experience.

Q: Is any of my personal information stored in Online Banking?
A: Yes, Online Banking stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.

Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, and loan accounts from Online Banking. It is intended to give you as much access, security, and versatility as possible.

Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken® (QFX), QuickBooks® (QBO or IIF) and will also export file formats for personal finance (QIF), spreadsheet (CSV) or word processing (txt).

Q: Can I schedule future transfers?
A: Yes, you can schedule immediate, future and recurring transfers.

Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week.

Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo that is part of the Home Banking package.

Q: How long can I be inactive before being logged out of Online Banking?
A: The inactivity time out default is set for 10 minutes.

Q: What is required to use Online Banking?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Safari®, etc. You can use any computer that has Internet access.

Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.

Q: What happens if I forget or lose my password?
A: Just call Customer Service at 877-668-2265 and we will take you through the steps needed to log in to Online Banking.

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