Managing Your Accounts
On the go? We work hard to deliver ways to make your banking experience easier and more convenient.
Customer Care Center
Our Customer Care Center is an integral part of the Brookline Bank customer service experience, designed to help you make the most out of your banking relationship. Customer Care Representatives are on hand Monday through Friday from 8:00am to 6:00pm, and Saturday from 9:00am to 2:00pm. Call during these hours for answers to questions about your account, as well as products, rates, and branch locations and hours. You can reach the Customer Care Center by calling 1-877-668-2265.
Telephone Banking
Telephone Banking enables you to securely access your accounts, twenty-four hours a day, from virtually any touch-tone phone or mobile phone. This free service lets you transfer funds, pay loans, check balances and more. You can access the Telephone Banking System by calling toll-free 1-888-730-3554.
Brookline Bank ATM and Debit Cards
Withdraw money and make purchases virtually anywhere with a Brookline Bank ATM or Debit Card. Use it at any Brookline Bank ATM to check balances, make deposits, transfer funds, and get cash. Or use it to make purchases anywhere MasterCard® is accepted with funds right from your primary checking account.
Brookline Bank customers who use their Brookline Bank debit cards for purchasing items from online stores, can register and receive a MasterCard® SecureCode™. A private code known only to you and your bank, your SecureCode enhances your existing MasterCard account by protecting you against unauthorized use of your card when shopping online at participating online retailers. The service is free and you may register by Clicking on the "Learn More" link below:
Sure Save
Sure Save is an easy and accurate way to save money each month. You simply pick a date and an amount and Brookline Bank will handle it from there. Saving money has never been more simple.
For more Sure Save details click here
FDIC Insurance
Keeping your funds safe and secure
Brookline Bank as a member of the FDIC, provides deposit insurance for all its depositors. In October 2008, the standard insurance coverage limit was increased from $100,000 to $250,000 per depositor. In addition, Brookline Bank is participating in a new FDIC program that provides unlimited FDIC coverage for all checking and checking with interest accounts. Both the standard increase coverage to $250,000 as well at the new FDIC program are effective through December 31, 2009. On May 20, 2009, the FDIC extended the time period for the $250,000 coverage until December 31, 2013. If you and your family have more than $250,000 in deposits with us, they still may be fully covered by FDIC insurance based on the type of accounts as well as the titling of the accounts. Certain retirement accounts (such as Individual Retirement Accounts [IRAs]), are insured up to $250,000 per depositor per insured bank, under the FDIC's normal coverage limits. The way you structure your deposit accounts with us can increase your FDIC coverage.
For example, under the limits established in October 2008 and May 2009, a customer who owns a checking account and a CD titled in his or her own name as single owner will receive unlimited FDIC coverage on the checking account through December 31, 2009 and a maximum of $250,000 coverage on the CD through December 31, 2013.
But if that same customer also has a joint CD account (which is a separate category from individual accounts), he or she could receive an additional $250,000 of insurance for the funds held in the joint CD account.
Are you interested in finding out more about how your funds are insured? Our branch staff is specially trained in assisting you to provide the maximum FDIC insurance coverage. In addition, the FDIC has a special calculator--EDIE--that can help you maximize your FDIC insurance. This site also includes much more information about FDIC insurance, including any recent changes to the regulations.
