ATM Safety Tips
ATM Scam Alert:
Criminal organizations have been purchasing ATM machines and installing them in convenience stores and gas stations. While most have been located in Canada, they are beginning to be seen in the United States as well. If you use one of these illegitimate machines, the machine reads your card number and records your PIN. The thieves then use this information to create new cards and perform transactions.
To protect yourself against this type of fraud, always know whose ATM you are using. The best defense? Only use ATMs in banks. If you must use an "off-site" ATM, check for the name of a known financial institution on the ATM. Check our site for locations of convenient and legitimate ATMs before you leave home.
If you have used a machine that you believe to be suspicious, contact the bank immediately, (877) 668-2265. Check your statement every month against your ATM receipts. Report suspicious transactions immediately. Use the Online Bank to check your ATM activity frequently.
Read more about Identity Fraud and its prevention.
ATM Safety Tips
- We care about making banking convenient for you. We also care about making it safe. So, please keep the following tips in mind each time you use an ATM.
- Use your head. Common sense is your best safety guide. Trust your eyes, ears, and instincts and use ATMs only where you feel safe and comfortable.
- Bring a friend if you use an ATM at night. And, choose an ATM that is well lit and monitored with a surveillance camera.
- Have your card ready. Also, fill out your deposit slip and put your cash and checks in a sealed deposit envelope before you reach the ATM. After a withdrawal, be sure to put away your money, receipt, card, and wallet before leaving the ATM. Wait until you are at home or in secure surrounding to count your cash.
- Memorize your PIN and keep it a secret. Never write it on your card or leave it in your wallet. When entering your PIN, stand between the machine and the person behind you to keep it private. If you feel someone is looking over your shoulder, cancel the transaction and leave immediately.
- Guard your card. If it is lost or stolen-or if any suspicious or unauthorized ATM transactions appear on your monthly statements-notify us as soon as possible.
- Be aware of your surroundings. When you are in a vestibule, close the entry door completely upon entering and exiting-and don't offer entry to strangers. At a drive-up, keep your engine running, lock all your doors, and open only the driver's window. If you're walking to an ATM, stay alert and don't linger at the machine.
