Reporting Fraud

If at any time you feel that you have been victimized by fraud, including unauthorized access to your accounts, identity theft incidents, or if you have received any suspicious emails, text messages, or other requests regarding your accounts, contact us as soon as possible by visiting one of our locations in person or by calling our Customer Service Center at 877-668-2265 during normal business hours to report the incident.

• Please be prepared to provide information about the incident to our customer service representative so that it can be effectively researched and investigated. 
• If you have sustained a financial loss, we recommend that you contact the FBI in a timely manner at their Boston Regional Field Office as well as reporting the incident to local law enforcement.
• We also suggest that you contact your other financial institutions and visit IdentityTheft.gov, the federal government’s one-stop resource to report and recover from identity theft.