For Immediate Release
BOSTON, MA, November 22, 2022 – Brookline Bank has completed a new round of training for 49 banking office team members on how to better serve older adult customers.
In 2021, Brookline Bank was the first bank to be certified for age-friendly banking through the City of Boston’s Age Strong Commission – a certification that extends to all of its banking offices whether in or outside of the City. With the additional training, the Bank has now trained 178 banking office employees on how to best serve older adults affected by age-related issues such as hearing and vision loss, dementia, and mobility challenges.
“Elder fraud and financial abuse, unfortunately, is a growing trend,” said Brookline Bank President & CEO Darryl Fess. By incorporating the Boston Age Strong Commission’s training into the Bank’s curriculum, we’re providing staff with additional tools and techniques to combat fraud and to better serve our older adult customers.”
“An age-friendly business is one that treats older customers with respect and consideration. With their commitment to continuously train all employees to recognize ageism and develop effective communication skills, Brookline Bank shows they value their older patrons. Data shows, in return, older customers tend to reward good customer service with loyalty,” said Emily Shea, Age Strong Commissioner for the City of Boston.
Boston’s Age Strong Commission estimates that by 2030, there will be 140,000 residents over the age of 60 living in Boston. The goal of age-friendly banking is to protect older adults from financial abuse, customize financial products and services to address their needs, expand affordable financial management, guarantee access to critical income supports, facilitate aging in the community, and improve the accessibility of banking for those with restricted mobility.
About Brookline Bank
Brookline Bank is a subsidiary of Brookline Bancorp, Inc. (NASDAQ: BRKL), and is headquartered in Brookline, Massachusetts. A full-service financial institution, Brookline Bank provides individuals and businesses with deposit and lending services, residential mortgages and home equity lending, commercial and CRE banking, cash management and foreign exchange services, and access to investment and wealth management services. Brookline Bank has convenient locations across greater Boston and the North Shore. For more information go to brooklinebank.com. Brookline Bank is an Equal Opportunity and Equal Housing Lender. Member FDIC.