Customer Service

At our core, we are a service company.  Assisting you with answers and solutions is ultimately what drives our success.   

Connect, Communicate, Access Us

While we encourage customers to visit our Brookline Bank offices, there are many convenient ways to get great service by phone, online, or at ATMs worldwide.

Customer Service Center


Our Customer Service Center is an integral part of the Brookline Bank customer experience, designed to help you make the most out of your banking relationship. Customer Service Representatives are on hand Monday through Friday from 8:00 am to 6:00 pm, and Saturday from 8:30 am to 2:00 pm. Call during these hours for answers to questions about your account, as well as products, rates, and our locations and hours. You can reach the Customer Service Center by calling 877-668-2265.

From outside the U.S. call +1-617-278-6401.

Telephone Banking


Telephone Banking enables you to securely access your accounts, twenty-four hours a day, from virtually any touch-tone or mobile phone. This free service lets you transfer funds, check balances, activate your debit or ATM card, and more. You can access the Telephone Banking System by calling toll-free 888-730-3554.

Our Locations

With banking offices located across Greater Boston and the North Shore, we make banking easy and convenient.

Complete information, plus directions to each Brookline Bank location:

Mail Services

Our goal is to provide as many means as possible to let you bank the way you want, including banking by mail.

Mail Teller Service

If you choose to send deposits by U.S. Mail, please make sure to include a deposit slip and mail your check (please do not send cash) to:

Mail Teller
Brookline Bank
P.O. Box 470469
Brookline, MA 02447-9901

Order Checks

Secure & Fast Check Orders

Order your checks from Harland Clarke, our preferred provider.

Ordering checks online from Harland Clarke is as safe as ordering them in person or over the phone. Their site is Verisign secure and TruSecure certified, so your transactions and account information are safe and completely confidential. 

Routing Number

Brookline Bank Routing Number: 211371489