Accessibility

Thank you for choosing Brookline Bank for your financial needs. We are committed to serving all customers, including those with disabilities.

Online Services

Our website is monitored and tested regularly for compliance with WCAG 2.1 standards. We also work with our service providers, including those providing Online and Mobile Banking, to ensure that they are achieving similar standards. While we are not yet 100% accessible for people with all disabilities, most features of our online services are accessible with various forms of adaptive technology.

If you need assistance with our online services, or any of our other products and services, please call our Customer Service Center during normal business hours at 877-668-2265.

Brookline Bank Offices

Directions to all of our offices and ATM locations are available on our locations page. These directions include the location of the nearest MBTA service, where available.

All of our locations are wheelchair accessible.  And all Brookline Bank ATMs are equipped with “talking” ATM technology and feature braille orientation instructions.

Our staff will be happy to provide reasonable accommodations when services or programs are not accessible.

Telephone & Mail Banking

In addition to our office locations and online services, we offer several alternative ways to bank with us right from your home or office. Learn more

Aira Access Network

We are pleased to offer our blind and low-vision customers free use of the Aira Access Network when doing their banking. Customers can also use the Aira app on their smartphone to connect with trained professionals who deliver information on an individual's surroundings, and who work with them to complete any number of tasks, such as using an ATM, entering and moving around a Brookline Bank office, or navigating within the bank’s online and mobile banking systems. Learn more.

View our Aira demonstration: