Voice ID

When you call our Customer Service Center, we can securely identify you – with just your voice.

Voice ID is a security feature that allows you to use your unique voice print to verify your identity when speaking with a customer service representative.

Save Time Identifying Yourself

Voice ID automatically identifies you and eliminates the need to answer multiple security questions.
Easy, one-time set up.
Once established, your voice print will continue to identify you every time you call us.
Your voice print can be removed anytime by speaking with a customer service representative.
Enjoy shorter wait times when contacting our Customer Service Center.

Added Security for Peace of Mind

Helps protect against fraudsters trying to impersonate you.
More secure than traditional authentication methods such as security questions and passwords.
Voice ID does not store an actual recording of your voice but creates a digitally encrypted voiceprint.

How it Works

Voice ID uses the multiple characteristics of your voice, such as your accent and speech cadence to create a unique voice print.
This feature will work even if your voice is affected by factors such as having a cold.
A voice print is not a recording – it is a file that represents information about your voice.
Once your voice print is created, you will receive a mailed confirmation from us.
Your voice print can be removed anytime by speaking with a customer service representative.
Voice ID is not available for minors and non-owner, authorized signers on business accounts.