FAQ Tags: Mobile Check Deposit

Our mobile banking processor is located in the central time zone, therefore your confirmation references Central Time. Please add an hour for Eastern Time.

Poor image quality is the most common reason a check cannot be read. If you have deposited a check through Mobile Check Deposit that has been returned, please call us at 877-668-2265.

You must have one or more eligible checking or savings account(s) that have been open and in good standing. If you have had any nonsufficient funds occurrences during a rolling 90 day period you will not be eligible to use this service. If, after a ninety day period you have not had any nonsufficient funds occurrences you may re-apply.

International checks, U.S. savings bonds, money orders, remotely created checks, convenience checks (checks drawn against a line of credit) and checks made out to cash are not allowable. For a complete listing of ineligible checks, please see our Online Banking Agreement.

Checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business and government checks, are eligible as long as they are payable to and endorsed by the account holder.

You should keep the original check for 30 days after depositing it. To avoid re-depositing it by mistake, consider writing “Mobile Deposit” on the front of the check as a reminder to yourself.

Pending Mobile Check Deposits will not be listed in your transaction history. To confirm the deposit is in-process, you can select “Recent activity” on the “Deposit Checks” page. You will see the deposit listed in your account transaction history once the deposit has been processed.

Deposits entered before 7 pm ET on a business day will be processed same-day. Deposits entered after that time or on a non-business day will be processed the next business day and will reflect in your account the following day.

Mobile deposits confirmed as received before 7:00 p.m. ET on Monday through Friday (except Bank Holidays) will be considered deposited on that day. Deposits confirmed as received after 7:00 p.m. ET on Monday through Friday (except Bank Holidays) will be considered deposited on the next Business Day.

 It’s easy. Just follow these steps:

1. Sign (endorse) your check on the reverse side where indicated. Please include “For Mobile Deposit Only” under your signature.
2. Log in on your mobile device
3. Tap the menu icon in the top left-hand corner
4. Tap “Deposit checks”
5. Tap “Deposit a check”
6. Follow prompts to complete

No.

You can make deposits to any Brookline Bank Checking, Savings or Money Market Account that you have selected to view on Mobile Banking.