FAQ Tags: Online Banking

What happens if I forget or lose my password?

Just call our Customer Service Center at 877-668-2265 and we will take you through the steps needed to log in to Online & Mobile Banking. Personal banking customer may also use the “forgot?” link to reset their password on their own.

How long can I be inactive before being logged out of Online & Mobile Banking?

The inactivity time-out default is set for 10 minutes.

Can I schedule future transfers?

 Yes, you can schedule immediate, future, and recurring transfers.

What formats can I download my transaction history in?

Online Banking supports downloads to Quicken® (QFX), QuickBooks® (QBO or IIF) and will also export file formats for personal finance (QIF), spreadsheet (CSV), or word processing (txt).

What accounts will I be able to access through Online & Mobile Banking?

You can access your checking, savings, and loan accounts from Online & Mobile Banking. They are intended to give you as much access, security, and versatility as possible.

How current is my banking information?

Your account information is updated every business day with new transactions that were posted to your account the previous business day.

How do I select or change my Username and Password?

For complete information on creating secure login information, learn more here.

What can I do with Online & Mobile Banking?

You can view account balances and transaction history, transfer money, pay bills and download transactions to financial software and much more.

We are pleased to announce that on September 1, 2025, Brookline Bank became a division of Beacon Bank & Trust. Learn More Here.