Q. What are eStatements?
A. eStatements are a service provided by Brookline Bank to allow you to view your monthly statements electronically through our website. eStatements replace your paper statements. They include all the same information as the paper statements, including the front and back of your check images.
Q. How do I begin receiving eStatements?
A. In order to receive eStatements you need to be enrolled and active in our Online Banking service. Through your Online Banking account, you will select the "eStatements" tab, provide the requested information and accept the agreement. You will receive a confirmation email from us notifying you that your enrollment has been completed. Then, once a month, you'll receive a courtesy email letting you know that your eStatement is ready and available for viewing. To access your statement, go to our website (BrooklineBank.com), log on to Online Banking, click on the eStatement tab and choose the appropriate account. It's that quick and easy!
What accounts are eligible for eStatements?
All your Online Banking deposit accounts are available as soon as you enroll for eStatements. If you wish to receive a paper statement for some accounts contact us via secure email or call us at 877-668-2265 to make a change.
Q. How do I access my eStatements?
A. You will receive a courtesy email letting you know that your eStatement is ready and available for viewing. To access your statement, go to our website BrooklineBank.com, log on to Online Banking, click on the eStatements tab and select the appropriate account.
Q. How do I view my eStatements?
A. When you click on your account number, your current statement is displayed in your browser. Additionally, your past two statements are available in the column to your right.
If you need a PDF viewer, you will see a window asking whether you would like to download a file or save it to disk. Cancel the window and install Adobe Acrobat Reader to view your statement. To install a free PDF viewer, go to the Adobe website and follow the instructions to download and install Adobe Acrobat Reader.
Q. Can I save my statement and PDF attachment on my computer or a disk?
A. Yes, in fact, we recommend that you save your monthly statements on either your computer or a disk so you can easily retrieve them in the future. To save a copy of your electronic statement, open the pdf statement, choose "File" then "Save As" and specify where you want the document saved on your computer or disk. Be sure to select a name that will help you remember which statement the file contains (example: October-10 statement.)
Q. When will I receive my eStatements?
A. Once a month, you'll receive a courtesy email letting you know that your eStatement is ready and available for viewing. To access your statement, go to our website BrooklineBank.com, log in to Online Banking, click on the "eStatements" tab, click enter next to the eStatement folder and choose the appropriate account. You will receive notification that your eStatements are available to view the day after your statement is produced.
Q. What if I don't receive an eStatement when expected?
A. We monitor the eStatement delivery system for any possible delivery issues so that your eStatement service is not interrupted. If you do not receive your eStatement when it is normally sent, please check to be sure your email mailbox is not full and that your email address has not changed. You should also make sure that the email address we use to send your eStatement notifications does not block certain emails as SPAM or "Junk Mail."
Q. How do I change my email address, and email delivery options?
A. It is very important that we have a current email address for you so that we can continue to notify you when your statements are ready and keep you updated about important product information.
To change your email information, log in to Online Banking, click on the "eStatements" tab and choose "Email Settings."
Q. Will my eStatement have the same information as the paper statement I previously received?
A. Yes, your eStatement will contain all the same information as the paper statement you were previously mailed including your check images (front and back) and any important notices from Brookline Bank.
Q. Will I continue to receive paper statements once my eStatement service is set up?
A. No, once you have completed the enrollment process for eStatements, paper statements are no longer produced for your account(s).
Q. What if I change my mind and want to go back to paper statements?
A. You can cancel your eStatements delivery at any time. To do so, log in to Online Banking and select the "eStatements" tab. Then select "Sign Up/Changes." To cancel your eStatements simply uncheck the box next to the account for which you no longer want eStatements. Or, you may write to us at Brookline Bank, eStatements, P.O. Box 470469, Brookline, MA 02447-0469, call our Customer Service Center at 877-668-2265 or send us a secure email through your Online Banking account (located at the top right of all Online Banking pages).